RETURN POLICY
At Fusion Flare, we want you to be completely satisfied with your purchase. If for any reason you are not, our Returns Policy outlines the process for returning items and obtaining refunds or exchanges.
1. Return Eligibility
- Return Window: You may return most items within [insert number] days of receipt. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to [list any specific products, e.g., opened health supplements, personal care products, etc.]. Please check the product description or contact our customer service team for details.
2. How to Return an Item
- Initiate a Return: To start a return, please contact our customer service team at [insert email address] or [insert phone number]. Provide your order number and details about the item(s) you wish to return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item. Please include the RA number with your return package.
- Packaging: Pack the item securely in its original packaging, including any accessories, manuals, and documents. Attach the provided return shipping label to the package.
3. Return Shipping Costs
- Customer Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.
- Prepaid Return Label: If your return is due to an error on our part or a defective item, we will provide a prepaid return label or reimburse you for the return shipping costs.
4. Refunds and Exchanges
- Refund Process: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method. Please allow [insert number] business days for processing and additional time for your bank or payment provider to reflect the refund in your account.
- Exchanges: If you prefer to exchange an item, please contact our customer service team to arrange for a replacement. Exchanges are subject to availability and may involve additional shipping charges.
5. Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, please contact us within [insert number] days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.
- Inspection: Defective or incorrect items will be inspected upon return. If the item is confirmed to be defective or incorrect, we will cover the return shipping costs and issue a full refund or replacement.